**Effective Date:** 08/18/2026
**Last Updated:** 08/18/2026

Grimsby Studios respects your privacy and is committed to responsibly handling the personal information you provide when visiting **GrimsbyStudios.com**, creating an account, purchasing products, subscribing to communications, submitting content, or otherwise interacting with our website and services.

This Privacy Policy explains the types of information we may collect, how we use and disclose that information, and the choices available to you.

Grimsby Studios currently operates as a sole proprietorship based in Illinois, United States.

The information we collect depends on how you interact with GrimsbyStudios.com.

Account Information

Customers must create an account and be at least 18 years old to make purchases through GrimsbyStudios.com.

When you create or maintain an account, we may collect information such as:

* Your name
* Email address
* Username or display name
* Account credentials
* Billing and shipping information
* Account preferences
* Order history
* Digital download history

You are responsible for maintaining the confidentiality and security of your account credentials.

Order and Transaction Information

When you make a purchase, we may collect information necessary to process, fulfill, and maintain records concerning your order, including:

* Name
* Email address
* Billing address
* Shipping address
* Products purchased
* Order number
* Transaction information
* Shipping and fulfillment information
* Refund, replacement, cancellation, or customer-service information

Payment Information

Grimsby Studios accepts payments through third-party payment-processing services.

Credit and debit card transactions on GrimsbyStudios.com are processed using **WooPayments**, which works with **Stripe** to provide payment-processing services.

Customers may also choose to pay using **PayPal** when that payment option is available.

When you make a payment, the applicable payment provider may collect and process information necessary to complete and secure the transaction, including payment-method information, billing information, transaction details, and information used for fraud prevention and payment authentication.

Grimsby Studios does not intentionally store complete credit-card numbers or card security codes on its own website systems when those details are processed by our third-party payment providers.

WooPayments, Stripe, and PayPal process information according to their respective terms, privacy policies, and security practices.

Digital Purchases

Grimsby Studios sells digital products, including audiobooks and original soundtrack albums.

Digital purchases are generally made available for download following successful checkout and may remain accessible through the Downloads section of your Grimsby Studios customer account.

We may maintain information concerning:

* The digital product purchased
* The customer account associated with the purchase
* Order and transaction information
* Download availability
* Download or access activity where recorded by our website or service providers

Communications With Grimsby Studios

If you contact us, submit a customer-service request, report a damaged or incorrect product, request a refund or replacement, or otherwise communicate with us, we may retain the information contained in that communication.

This may include photographs and other information you voluntarily provide in connection with an order, delivery issue, refund, replacement, or customer-service request.

We may use personal information to:

* Create and maintain customer accounts
* Authenticate users and protect account security
* Process purchases and payments
* Fulfill and ship orders
* Provide access to digital purchases
* Send order confirmations, receipts, shipping notices, download notices, and other transactional communications
* Provide customer support
* Process eligible cancellations, refunds, or replacements
* Investigate lost, missing, damaged, incorrect, or disputed orders
* Maintain transaction and business records
* Calculate and collect applicable taxes
* Detect and prevent fraud, misuse, or security incidents
* Maintain, troubleshoot, and improve GrimsbyStudios.com
* Understand how visitors interact with our website
* Comply with accounting, tax, regulatory, and other legal obligations
* Enforce our Terms & Conditions and other website policies
* Protect the rights, property, and security of Grimsby Studios, our customers, and others

Creating a Grimsby Studios account or purchasing a product does **not automatically enroll you in marketing communications**.

Visitors and customers may separately choose to subscribe to newsletters, new-release announcements, promotions, and other marketing communications.

Grimsby Studios currently uses **Mailchimp** to manage email marketing.

When you voluntarily subscribe, information such as your name, email address, subscription preferences, and related email engagement information may be processed through Mailchimp.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in applicable marketing emails.

Unsubscribing from marketing communications will not prevent Grimsby Studios from sending necessary transactional or service-related messages regarding your account, purchases, downloads, orders, refunds, security, or customer-service requests.

Grimsby Studios uses **Google Analytics** to help understand how visitors interact with GrimsbyStudios.com and to improve the performance and usefulness of the website.

Depending on the configuration of our website and your browser or privacy choices, analytics technologies may collect information such as:

* Browser and device information
* Pages viewed
* Approximate geographic information
* Referral information
* Website interactions
* Session and usage information

We use this information to understand website performance, improve navigation and content, identify technical issues, and better understand how visitors use GrimsbyStudios.com.

Google processes information collected through Google Analytics according to its own applicable terms and privacy practices.

GrimsbyStudios.com uses or may use cookies and similar technologies to operate the website and online store.

These technologies may be used to:

* Maintain customer sessions
* Provide shopping-cart functionality
* Support checkout
* Remember preferences
* Provide account functionality
* Maintain security
* Prevent fraud or misuse
* Provide digital-download functionality
* Understand website usage and performance

Some cookies and similar technologies are necessary for the website and store to function properly. Others, including certain analytics technologies, may not be essential to the website’s core operation.

Additional information regarding cookies and available choices will be provided in the **Grimsby Studios Cookie Policy**.

Where required by applicable law, Grimsby Studios will provide appropriate choices concerning non-essential cookies and similar technologies.

GrimsbyStudios.com uses **WooCommerce** to provide online-store functionality.

Information associated with customer accounts, shopping carts, orders, payments, shipping, taxes, digital downloads, refunds, and related store activity may be processed through WordPress, WooCommerce, installed plugins, our hosting infrastructure, and other providers necessary to operate the website and online store.

We disclose personal information to service providers only as reasonably necessary to provide their services, operate our business, comply with applicable law, or protect legitimate interests.

Grimsby Studios relies on third-party payment providers to securely process online payments.

### WooPayments and Stripe

Credit and debit card payments may be processed through WooPayments and Stripe.

Information necessary to process a payment, authenticate a transaction, prevent fraud, issue a refund, or resolve a payment dispute may be transmitted to or processed by these providers.

Their handling of personal and payment information is governed by their respective privacy policies and applicable terms.

PayPal

Customers may also choose PayPal as a payment method when available.

When PayPal is selected, information necessary to process the transaction may be transmitted to or processed by PayPal.

PayPal’s handling of personal and payment information is governed by its own privacy statement and applicable terms.

Certain Grimsby Studios branded merchandise—including certain clothing, mugs, stickers, and other merchandise—may be produced and fulfilled through **Fourthwall**.

When you purchase a Fourthwall-fulfilled product, information reasonably necessary to produce, fulfill, ship, support, refund, or replace the order may be provided to Fourthwall and its applicable service providers.

This information may include:

* Your name
* Shipping information
* Contact information
* Order details
* Products ordered
* Other information reasonably necessary for fulfillment and customer support

Fourthwall processes information according to its own privacy practices and applicable terms.

Books and signed art prints fulfilled directly by Grimsby Studios are handled separately from Fourthwall-fulfilled merchandise.

Grimsby Studios currently uses or anticipates using the **United States Postal Service (USPS)** for physical products fulfilled directly by Grimsby Studios.

Information necessary to create shipping labels, deliver packages, provide tracking, investigate delivery problems, or otherwise fulfill an order may be provided to USPS or another shipping provider used for a particular order.

Customers may be able to submit reviews, ratings, comments, photographs, or other content through GrimsbyStudios.com.

Customers may use a display name or username for public-facing submissions where that functionality is available.

Grimsby Studios moderates customer reviews and may review other user-submitted content before publication.

Information that you intentionally include in a published review, comment, photograph, display name, or other public submission may become visible to other visitors.

Please do not include private, confidential, financial, or other sensitive personal information in content intended for public display.

Customers may be able to submit reviews, ratings, comments, photographs, or other content through GrimsbyStudios.com.

Customers may use a display name or username for public-facing submissions where that functionality is available.

Grimsby Studios moderates customer reviews and may review other user-submitted content before publication.

Information that you intentionally include in a published review, comment, photograph, display name, or other public submission may become visible to other visitors.

Please do not include private, confidential, financial, or other sensitive personal information in content intended for public display.

Grimsby Studios does **not sell customer lists or personal information for money**.

We may disclose personal information to third parties when reasonably necessary to operate the website and business, including:

* WooCommerce and website service providers
* WooPayments and Stripe
* PayPal
* Website hosting and infrastructure providers
* USPS and other applicable shipping providers
* Fourthwall for applicable merchandise
* Mailchimp for voluntary marketing subscriptions
* Google Analytics and related analytics services
* Security and fraud-prevention providers
* Technical and professional service providers
* Accounting, tax, and legal service providers
* Government authorities or other parties when disclosure is required by applicable law

We may also disclose information when reasonably necessary to protect our legal rights, investigate fraud or misuse, enforce our policies, resolve disputes, or protect the safety and security of Grimsby Studios, our customers, or others.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and why it was collected.

Certain transaction, order, payment, tax, accounting, fraud-prevention, customer-service, dispute, and legal records may need to be retained even after a customer deletes an account.

We may also retain information where required or permitted by applicable law.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable requirements.

Registered customers may delete their Grimsby Studios account using the account functionality provided through GrimsbyStudios.com.

Deleting an account does not necessarily result in the immediate deletion of every record associated with the customer.

Grimsby Studios may retain information reasonably necessary to:

* Maintain transaction and tax records
* Complete outstanding orders, refunds, replacements, or disputes
* Prevent fraud and abuse
* Maintain necessary accounting records
* Establish, exercise, or defend legal claims
* Comply with applicable legal obligations

Information retained for these purposes will be handled in accordance with this Privacy Policy and applicable law.

Grimsby Studios uses reasonable administrative, technical, and organizational measures intended to protect personal information.

Payment information is processed through third-party payment providers rather than intentionally stored in complete form directly by Grimsby Studios.

However, no website, online service, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their passwords and account credentials and should contact Grimsby Studios if they believe their account has been accessed without authorization.

Grimsby Studios customer accounts and online purchasing services are intended for individuals **18 years of age or older**.

Individuals under 18 may not create a customer account or make purchases through GrimsbyStudios.com.

Some Grimsby Studios books, stories, characters, artwork, and other general website content may be intended for or appeal to younger audiences. The availability of that content does not change the 18-or-older requirement for customer accounts and purchases.

Grimsby Studios does not knowingly seek to collect personal information through customer accounts from children under 13.

If we learn that personal information from a child has been collected inappropriately, we will take reasonable steps to investigate and, where appropriate, delete or otherwise address that information.

Depending on where you live and applicable law, you may have rights or choices concerning your personal information.

These may include the ability to:

• Access certain personal information
• Correct inaccurate information
• Delete your customer account
• Request deletion of certain personal information
• Unsubscribe from marketing communications
• Manage certain cookie preferences
• Ask questions about how your information is collected, used, or disclosed

Some requests may be subject to exceptions or limitations under applicable law.

To submit a privacy-related request that cannot be completed through your account settings, contact us here.

We may need to take reasonable steps to verify your identity before completing certain privacy requests.

GrimsbyStudios.com may contain links to third-party websites, platforms, payment providers, fulfillment providers, or other services.

Grimsby Studios does not control the privacy practices of independent third parties.

When you leave GrimsbyStudios.com or interact directly with another provider, that provider’s privacy policy and terms may apply.

We encourage visitors to review the privacy information provided by third-party services they choose to use.

Grimsby Studios may update this Privacy Policy from time to time to reflect changes in our website, services, technology, providers, business practices, or applicable requirements.

When this Privacy Policy is updated, we will revise the **Last Updated** date shown at the top of this page.

Where required or appropriate, we may provide additional notice of material changes.

Questions, concerns, or requests regarding this Privacy Policy or Grimsby Studios’ privacy practices may be directed to:

**Grimsby Studios**
**Email:** Email us here

Grimsby Studios does not publish the proprietor’s residential address on this website.